plans & pricing

Plans & Pricing

Every business has unique requirements and a fixed budget. We can accommodate the needs of any business with either our Silver, Gold or Platinum plans. See below for more specifics:

Workstation Support Packages* Silver Package Gold Package Platinum Package

Managed Support Plans for Microsoft Windows and Apple OSX workstations*

$77/mo
$97/mo
$127/mo

Scheduled On-Site Support: When on-site setup or service is needed, and scheduled 48 hours in advance, services will be billed at:

$175/hr
$125/hr
$75/hr

Emergency On-Site Support: When on-site setup or service is urgently needed services will be billed at:

$250/hr
$175/hr
$125/hr

Phone Support: When computer questions or concerns arise a dedicate IT specialist will be there to answer the call day or night

Remote Support: Through pre-loaded remote support software
or with our service portal an IT specialist will help you navigate
most questions & issues as they come up day or night

Technology Purchase Consulting: Leverage our knowledge & experience to match your business goals with best of breed tech solutions from the industries top vendors

Software Updates: Application & security software will be
regularly updated to ensure the best user experience

Anivirus Software: Managed enterprise AV software to protect
against new or emerging security threats & vulnerabilities

Hardware Monitoring: Workstations are monitored so we address
sustained issues like insufficient resources like RAM or CPU
over-utilization often before it can disrupt operations

Google Workspace or Microsoft 365: Managed eMail, calendar,
contacts, file sharing, file backup, video conferencing & much more

*Pricing based on a per workstation per month basis

Network Device Support Package Gold Platinum

Routers, Firewalls, Fiber Optic Aggregators, Switches, Access Points,
Ethernet or Fiber Wireless Bridges, VOIP Handsets, NVR’s, DVR’s & Cameras

$25/mo
$35/mo

Live Help Desk: Call or eMail DNS and someone familiar with your
network layout can quickly address any issues or change requests for network
appliances covered under your companies support plan

Uptime Monitoring: DNS will immediately alert you or a designated contact
if a managed device loses connectivity and work to address it remotely
or if needed schedule a time to be on-site & restore services as quickly as possible

Firmware Updates: Updates will be made to managed devices outside operating
hours or at a pre determined time to minimize potential impact to
business operations

Advanced Device Replacement: backups for devices under management are maintained at our warehouse so in the event of a hardware failure we will quickly
replace it warrantying the part if possible**

Rapid Swap: Connecticut locations under management will receive on-site service within a window of 48 hours should remote repair not be possible.
Out of state locations will be overnighted a pre-configured replacement

*Pricing based on a per device per month basis
**Customer will be responsible for replacement costs on swapped devices outside of warranty

Hosted VOIP Solutions Gold Platinum

Hosted IVR/PBX Voice over IP for analog & network based phones

$15/mo
$25/mo

High DefinitionCall Quality | Office Intercom/Paging | Call Transferring
Full PBX/IVR (Interactive Voice Response) | Music or Commercials on Hold

Conference Calling/Three-Way Calling | Caller ID
Web Portal Access & Mobile App* | Visual Voice-mail
Call Recording | Anti Scam/Spam Call Protection
99.999% Uptime (Redundant Phoenix & Philadelphia Data Centers)

Voice-mail Transcription to eMail or SMS
Unlimited Calling throughout the US & Canada

*Check your Voice-mails, Make & Receive Calls, all through your web browser or smart-phone