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Flexible Plans and Pricing for Every Business: Discover Silver, Gold, and Platinum Options
Each business comes with its own distinctive needs and budget constraints. To cater to a wide range of requirements, we offer Silver, Gold, and Platinum plans. Explore the details of each plan below to find the perfect fit:
| Workstation Support Packages* | Silver Package | Gold Package | Platinum Package |
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Managed Support Plans for Microsoft Windows and Apple OSX workstations* |
$77/mo |
$97/mo |
$127/mo |
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Pre-Booked On-Site Support: Enjoy special rates for on-site setup or service scheduled at least 48 hours in advance. Check out the price details to the right. |
$175/hr |
$125/hr |
$75/hr |
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Urgent On-Site Support: For immediate on-site setup or service requirements, our emergency assistance is available at the following billing rates: |
$250/hr |
$175/hr |
$125/hr |
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24/7 Phone Support: Get prompt assistance for your IT questions or concerns, anytime, day or night |
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Comprehensive Remote Support: Benefit from our pre-installed remote support software and service portal access, designed to assist you with any questions or challenges you may encounter. |
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Expert Technology Purchase Consulting: Harness our expertise to align your business objectives with top-notch tech solutions from industry-leading vendors. |
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Regular Software Updates: Maintain the security of your systems with consistent updates for your application and security software. |
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Managed Antivirus Solutions: Safeguard your systems with our enterprise-level antivirus software, designed to defend against evolving security threats and vulnerabilities. |
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Proactive Hardware Monitoring: Stay ahead with workstation monitoring that detects and resolves persistent issues before they impact your business operations. |
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Managed Google Workspace or Microsoft 365: Enjoy comprehensive solutions for email, calendar, contacts, file sharing, backup, video conferencing, and more. |
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| Network Device Support Packages* | Gold | Platinum |
|---|---|---|
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Network & Security Equipment Support: Comprehensive support services for the following networked hardware components.
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$25/mo |
$35/mo |
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Responsive Live Help Desk: Reach out via call or email for prompt assistance from a team member familiar with your network layout, ensuring efficient resolution of issues or change requests for network appliances covered under your company's support plan. Proactive Uptime Monitoring: In the event a managed device loses connectivity, DNS will promptly notify you or a designated contact and work to resolve the issue remotely. If necessary, we will schedule an on-site visit to restore services as quickly as possible. Scheduled Firmware Updates: To minimize any potential disruptions to your business operations, managed device updates will be performed outside operating hours or at a predetermined time. |
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Rapid Advanced Device Replacement: We maintain backups for devices under management at our warehouse, ensuring swift replacements in the event of hardware failure and providing warranty support for the part if possible**. Swift Swap Service: Managed locations in Connecticut can expect on-site service within a 48-hour window if remote repair is not possible. Out-of-state locations will receive a pre-configured replacement overnighted for prompt resolution. |
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*Pricing based on a per workstation per month basis
*Pricing is calculated on a per-device, per-month basis. **Customers are responsible for replacement costs on swapped devices not covered by warranty.
| Hosted VOIP Packages | Gold | Platinum |
|---|---|---|
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Hosted IVR/PBX Solutions: Voice over IP services for both analog and network-based phones. |
$25/mo |
$30/mo |
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Gold Features:
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Platinum Features:
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*Check your Voice-mails, Make & Receive Calls, all through your web browser or smart-phone
We evaluate and improve your infrastructure, encompassing IT Support, Hosted Phones, Internet, Cameras, & Access Control. Our sophisticated network monitoring runs 24/7, promptly notifying our team to address and resolve issues, frequently before they can impact operations.