plans & pricing

Plans & Pricing

Flexible Plans and Pricing for Every Business: Discover Silver, Gold, and Platinum Options

Each business comes with its own distinctive needs and budget constraints. To cater to a wide range of requirements, we offer Silver, Gold, and Platinum plans. Explore the details of each plan below to find the perfect fit:

Workstation Support Packages* Silver Package Gold Package Platinum Package

Managed Support Plans for Microsoft Windows and Apple OSX workstations*


Pre-Booked On-Site Support: Enjoy special rates for on-site setup or service scheduled at least 48 hours in advance. Check out the price details to the right.


Urgent On-Site Support: For immediate on-site setup or service requirements, our emergency assistance is available at the following billing rates:


24/7 Phone Support: Get prompt assistance for your IT questions or concerns, anytime, day or night

Comprehensive Remote Support: Benefit from our pre-installed remote support software and service portal access, designed to assist you with any questions or challenges you may encounter.

Expert Technology Purchase Consulting: Harness our expertise to align your business objectives with top-notch tech solutions from industry-leading vendors.

Regular Software Updates: Maintain the security of your systems with consistent updates for your application and security software.

Managed Antivirus Solutions: Safeguard your systems with our enterprise-level antivirus software, designed to defend against evolving security threats and vulnerabilities.

Proactive Hardware Monitoring: Stay ahead with workstation monitoring that detects and resolves persistent issues before they impact your business operations.

Managed Google Workspace or Microsoft 365: Enjoy comprehensive solutions for email, calendar, contacts, file sharing, backup, video conferencing, and more.

Network Device Support Packages* Gold Platinum

Network & Security Equipment Support: Comprehensive support services for the following networked hardware components.

  • Routers
  • Firewalls
  • Switches
  • Access Points
  • Fiber Optic Aggregators 
  • Wireless Bridges
  • VOIP Handsets
  • Network Video Recorders (NVR’s)
  • Digital Video Recorders (DVR’s)
  • Video Management Software (VMS)
  • Cameras
  • Access Control Terminals

Responsive Live Help Desk: Reach out via call or email for prompt assistance from a team member familiar with your network layout, ensuring efficient resolution of issues or change requests for network appliances covered under your company's support plan.

Proactive Uptime Monitoring: In the event a managed device loses connectivity, DNS will promptly notify you or a designated contact and work to resolve the issue remotely. If necessary, we will schedule an on-site visit to restore services as quickly as possible.

Scheduled Firmware Updates: To minimize any potential disruptions to your business operations, managed device updates will be performed outside operating hours or at a predetermined time.

Rapid Advanced Device Replacement: We maintain backups for devices under management at our warehouse, ensuring swift replacements in the event of hardware failure and providing warranty support for the part if possible**.

Swift Swap Service: Managed locations in Connecticut can expect on-site service within a 48-hour window if remote repair is not possible. Out-of-state locations will receive a pre-configured replacement overnighted for prompt resolution.


*Pricing based on a per workstation per month basis

*Pricing is calculated on a per-device, per-month basis. **Customers are responsible for replacement costs on swapped devices not covered by warranty.

Hosted VOIP Packages Gold Platinum

Hosted IVR/PBX Solutions: Voice over IP services for both analog and network-based phones.


Gold Features:

  • High-Definition Call Quality
  • Office Intercom/Paging
  • Call Transferring
  • Full PBX/IVR (Interactive Voice Response)
  • Customizable Music or Commercials on Hold.
  • Conference Calling/Three-Way Calling
  • Caller ID
  • Web Portal Access & Mobile App*
  • Visual Voicemail
  • Anti-Scam/Spam Call Protection
  • 99.999% Uptime (with Redundant Phoenix & Philadelphia Data Centers)

Platinum Features:  

  • Call Recording
  • Anti-Scam/Spam Call Protection

*Check your Voice-mails, Make & Receive Calls, all through your web browser or smart-phone