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Every business has unique requirements and a fixed budget. We can accommodate the needs of any business with either our Silver, Gold or Platinum plans. See below for more specifics:
| Workstation Support Packages* | Silver Package | Gold Package | Platinum Package |
|---|---|---|---|
Managed Support Plans for Microsoft Windows and Apple OSX workstations* | $77/mo | $97/mo | $127/mo |
Scheduled On-Site Support: When on-site setup or service is needed, and scheduled 48 hours in advance, services will be billed at: | $175/hr | $125/hr | $75/hr |
Emergency On-Site Support: When on-site setup or service are urgently needed services will be billed at: | $250/hr | $175/hr | $125/hr |
Phone Support: IT questions or concerns answered as they arise day or night | |||
Remote Support: Pre-loaded remote support software and service portal access to help you with any questions or issues that may arise. | |||
Technology Purchase Consulting: Leverage our knowledge & experience to match your business goals with best of breed tech solutions from the industries top vendors | |||
Software Updates: Keep your systems secure with regular updates to your application and security software. | |||
Antivirus Software: Managed enterprise antivirus software to protect your systems against new or emerging security threats and vulnerabilities. | |||
Hardware Monitoring: Workstation monitoring to catch and fix sustained issues before they disrupt your operations. | |||
Google Workspace or Microsoft 365: Managed eMail, calendar, |
*Pricing based on a per workstation per month basis
| Network Device Support Package | Gold | Platinum |
|---|---|---|
Routers, Firewalls, Fiber Optic Aggregators, Switches, Access Points, | $25/mo | $35/mo |
Live Help Desk: Call or eMail DNS and someone familiar with your | ||
Uptime Monitoring: DNS will immediately alert you or a designated contact | ||
Firmware Updates: Updates will be made to managed devices outside operating | ||
Advanced Device Replacement: backups for devices under management are maintained at our warehouse so in the event of a hardware failure we will quickly | ||
Rapid Swap: Connecticut locations under management will receive on-site service within a window of 48 hours should remote repair not be possible. |
*Pricing based on a per device per month basis
**Customer will be responsible for replacement costs on swapped devices outside of warranty
| Hosted VOIP Solutions | Gold | Platinum |
|---|---|---|
Hosted IVR/PBX Voice over IP for analog & network based phones | $15/mo | $25/mo |
High DefinitionCall Quality | Office Intercom/Paging | Call Transferring | ||
Conference Calling/Three-Way Calling | Caller ID | ||
Voice-mail Transcription to eMail or SMS |
*Check your Voice-mails, Make & Receive Calls, all through your web browser or smart-phone
We analyze and improve your infrastructure. We monitor your network 365/24/7. If anything goes wrong or even looks like it’s going wrong, our automatic monitoring systems snaps into action and immediately addresses the issue.