Advantages and Disadvantages of Using a VoIP Phone System

No matter the size of your organization, a VoIP phone system is the flawless, modern-day solution to keep your production high and overhead costs low. What exactly makes VoIP phone systems superior to traditional phone lines? Are there any risks to be aware of? Continue reading to learn about all the advantages and disadvantages of using a VoIP phone system before you finalize the big switch.

What’s a VoIP?

VoIP, or Voice over Internet Protocol, is an innovative way of communication that channels phone calls through your internet’s data network. Since its creation in the 1990’s, VoIP has become one of the most advanced and multipurpose business internet phone solutions on the market.

Voice over IP software works by recording your voice through a phone or headset and transforming it into raw data. This raw data is then compressed and converted into data packets. Finally, these data packets travel to the VoIP service provider via digital signal, where they are then converted and connected to the recipient.

Advantages and Disadvantages of Using a VoIP Phone System

How will using a voice over IP phone system benefit your business? Here’s the advantages and disadvantages to using a VoIP phone system.

Advantages of a VoIP

Ease of Integration

One of the best features of a VoIP phone system is the ease of integrating it into your existing system. With integrated access, you can keep your existing phone system to make VoIP calls making this software simple to implement in an organization.  Don’t let your productivity start to slow down because you’re of new software; a VoIP phone system implements itself automatically so you can get back to focusing on the core of your business.

Cost Effective

Why get rid of your machines if they still work just fine? Choosing a VoIP phone system only replaces the software, not the phones themselves. With traditional phone lines, it can be expensive to add new lines or replace a system as it may be necessary to make changes to a building’s electrical wiring. With VoIP, you can apply the software to your existing phone system by using a VoIP adapter that bridges the gap between your analog phones and your new network.

An added cost-effective bonus of using a VoIP phone system is the ability to make long-distance calls at little to no cost. Since you’re making calls over the internet, there is no fee for international calls.

Access to Advanced Features

With voice over IP software, you are not as limited as typical voice calls. You can expect your provider to have services that include:

  • Conference Calling
  • Call Forwarding
  • Call Routing
  • Call Transfer
  • Toll-Free Numbers
  • SMS
  • Call Recording
  • Easy to Access Call Logs

All these advanced features come together in one straight forward solution to allow better communication to your team and customers on multiple platforms. With a VoIP, you have the ability to reach customers and team members anywhere on any platform over one system, in-turn increasing efficiency and creating more streamlined processes.

Disadvantages of a VoIP

May Experience Latency and Jitter

Even though the majority of VoIP calls have crystal clear call quality, there may be some calls where signal is weak, raising the chance of experiencing latency and jitter. For calls to reach the recipient, they first must be broken down into data packets and then reassembled. With a weak signal, this process is strained and transmission can be delayed or data improperly reassembled. If you’re worried about latency or jitter interrupting your calls, make sure to have sufficient bandwidth, an updated router, and a backup ethernet cable to prevent malfunction.

Must Have a Reliable Internet Connection

Having a strong internet connection is necessary for VoIP phone systems, which can be a downfall for those who struggle to establish a secure, fast connection. Depending on your building, internet service provider, and where you live, you may encounter internet connectivity issues with occasional outages. Traditional landlines can work during outages, but your VoIP cannot. However, no matter the extent of the outage you experience, your VoIP phone system will most likely offer a voicemail system that will take messages even during a downtime. On the flip side, if your VoIP phone system is connected to your mobile device, you’ll always be able to use its data to answer phone calls when WIFI connection is not available.

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