We had intermittent I.T. headaches slowing us down. As soon as DNS stepped in we were relieved.
Whenever you need technical computer support big or small, our team is on call for your needs. We utilize the latest technology in ticketing software to ensure your problem is routed to the correct support staff. For non priority issues we are just an e-mail away. For priority issues you can call 1-800-210-9613 to receive immediate I.T. support. We’ve designed our solution to provide immediate solutions, and professional answers to your technical questions.
Our on site support is focused on fixing anything that goes down on your network as quickly as possible. We focus on pro active maintenance along with a solid backup strategy to ensure the least amount of down time.
When your network or server goes down, your entire company grinds to a halt. In an emergency situation you need a company you can trust. DNS has the experience to get you back up and running as soon as possible.
Hard Drive failures and mother nature are the 2 most common reasons for backing up your company’s data. We have proven multi-layered backup plans that protect your business’ data from theft, failure, and even demolition.
You’l always hear a familiar voice. Your account admin will be your support guru that analyzes your problem and records it into our system. Most issues can be fixed remotely while you are on the call. Some require a quick visit on site to fully implement a solution.
Depending on your company’s needs we can provide the following reports: virus detection, workstation usage, and support ticket breakdown.
An example of what our techs experience on a daily basis
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We assist with setting up your phone / tablet and train you on how to seamlessly work remotely and access your files from anywhere.
In addition to pro-active monitoring, we take a manual look into all computers on your network yearly to ensure everything is running optimally.
Technology is confusing. We’re here as your trusted advisor to provide un-biased recommendations that fit your unique needs.
The cloud offers everything from back ups to niche trade specific critical business software. We help you choose the right solutions for your business goals.